Frequently Asked Questions

Ordering Related

1. What is the Process for Buying Product/Gift For Special Occasion?

For a special occasions, place your order at least 15 working days in advance to allow time for resolving any delays or issues.

2. Can I place a bulk order for corporate gifting or personalized frames for special events?

Yes, we offer special discounts on bulk orders. For inquiries about bulk orders or corporate gifting, please contact us on WhatsApp: CONTACT US.

We can customize your order to fit your specific needs, whether it's for brand recognition, weddings, anniversaries, or other special occasions.

3. Is there a shipping fee for my order?

For all prepaid orders, shipping is free.

4. What is the order processing time?

Most orders are processed within 1-2 business days. However, if your order is placed during holidays or off-hours, processing may take a little longer.

5. Can I request color corrections or extra editing for my order?

Our standard products are created within a budget range and do not include manual editing or color corrections. Please note that there is always a 10-20% difference between digital previews and actual printouts. If you require additional editing services, including color corrections, you can contact us separately. These services come with additional charges and must be arranged before order processing.